Refund and Returns Policy
Overview
Because our jewelry is hand-crafted and often made to order, returns and refunds are limited. Please review this policy carefully before purchasing.
Returns Eligibility
We accept returns within 30 days of purchase on non-custom, unworn jewelry only.
To be eligible for a return:
-
The item must be unused, unworn, and in the same condition in which it was received
-
The item must be returned in its original packaging
-
Proof of purchase is required
Non-Returnable Items
The following items are not eligible for return or refund:
-
Custom orders made to your size or specifications
-
Rings sized or altered to order
-
Loose stones
-
Jewelry classes, workshops, or instructional services
-
Sale or discounted items
These items are final sale.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with photos and a description of the issue. If approved, we will repair, replace, or refund the item at our discretion.
Refunds
Once an approved return is received and inspected, you will be notified by email.
If approved, refunds will be issued to the original method of payment. Processing times vary by payment provider and may take several business days to appear.
Late or Missing Refunds
If you have not received your refund:
-
Check your bank or payment account again
-
Contact your credit card company or payment provider
-
Contact your bank for processing updates
If the issue persists, please contact us at
[email protected]
.
Exchanges
We only offer exchanges for items that arrive damaged or defective. Exchanges for size, style, or preference are not available, especially for custom work.
Shipping Returns
Customers are responsible for return shipping costs. Shipping fees are non-refundable.
We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.
Return address will be provided after return approval.
Need Help?
For questions regarding returns or refunds, please contact us at [email protected].
Refund and Returns Policy
Overview
Because our jewelry is hand-crafted and often made to order, returns and refunds are limited. Please review this policy carefully before purchasing.
Returns Eligibility
We accept returns within 30 days of purchase on non-custom, unworn jewelry only.
To be eligible for a return:
-
The item must be unused, unworn, and in the same condition in which it was received
-
The item must be returned in its original packaging
-
Proof of purchase is required
Non-Returnable Items
The following items are not eligible for return or refund:
-
Custom orders made to your size or specifications
-
Rings sized or altered to order
-
Loose stones
-
Jewelry classes, workshops, or instructional services
-
Sale or discounted items
These items are final sale.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with photos and a description of the issue. If approved, we will repair, replace, or refund the item at our discretion.
Refunds
Once an approved return is received and inspected, you will be notified by email.
If approved, refunds will be issued to the original method of payment. Processing times vary by payment provider and may take several business days to appear.
Late or Missing Refunds
If you have not received your refund:
-
Check your bank or payment account again
-
Contact your credit card company or payment provider
-
Contact your bank for processing updates
If the issue persists, please contact us at
[email protected]
.
Exchanges
We only offer exchanges for items that arrive damaged or defective. Exchanges for size, style, or preference are not available, especially for custom work.
Shipping Returns
Customers are responsible for return shipping costs. Shipping fees are non-refundable.
We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.
Return address will be provided after return approval.